Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary
Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.
Job Responsibilities
Maximize Customer Satisfaction and Sales Improvement
Provide quick, friendly service
Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One
Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management
Promote the use and benefits of the QD Card
Cash Handling/Reporting and Register Operations
Perform shift and daily opening/closing activities as instructed/use of checklist
Perform duties and follow policy on cash handling/reporting
Ensure sales are recorded and cash is secure and accounted for as per policy
Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled
Safety and Security
Ensure internal and external store areas are kept free of safety hazards
Correct and report any safety or security violations, concerns, etc.
Receiving, Stocking and Handling Products
Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher
Ensure proper rotation of products
Remove out-dates, damaged, and spoiled products
Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds
Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
Verify shelf tags (accurate, readable)
Maintain storeroom and cooler stock neatly and orderly
Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)
Serve and prepare ice cream cones/cups
Lift and count returnable bottles and cans, stack neatly in designated area
Handle open products appropriately and according to health regulations
Cooperate with other store and company personnel
Demonstrate a respect for employees and the company
Report to work as scheduled and in appropriate company uniform
Follow through on assigned tasks, demonstrate urgency in getting things done
Complete training assignments
Maintain confidentiality of store personnel and operations
Sign in and out using time and attendance system
Know and follow policies and procedures
Relationships
Manager, Assistant Manager or Shift Manager
Immediate supervisor
Consult regarding policy and procedures, problems and questions
Keep informed of changes and activities in store, company, competition
Exchange ideas and use of Continuous Improvement Program
Supervisor, Operations Director, Human Resources, Department Heads:
Inform of any problems or questions if unable to reach Manager, or if further clarification is needed, or if Manager is part of or unsympathetic to a problem/concern
Job Specifications
Education/Experience Requirements:
High School diploma or equivalent preferred
Retail Customer Service experience preferred
Training
Must complete the following within 60 days of hire
New Employee Orientation
New Hire Checklist
RTO (Ready Training on-line)
CSR Security Class (Security & Alcohol/Tobacco Sales)
Must have passing scores (70%) on all written tests
Any additional training requested or required
Physical Demands
Willing to work flexible hours when needed
Ability to communicate effectively with customers and other employees
Ability to adapt to changing circumstances, personalities, locations, and hours
Lifting/moving up to 25 pounds on a regular basis
Requires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects, using cash register
Bend and scoop hard ice cream from bulk containers
Exposure to temperature extremes
Mental Demands and Responsibility
Make correct change
Enter sales correctly into the register and make correct change, if applicable
Handle multiple priorities quickly
Read and follow policies and training information
Judgment and decision making to handle questions or problems relating to people, equipment, products,
Ability to work with others
Aware of merchandising, safety/security and customer issues which need attention
This job description in no way states or implies that these are the only duties to be performed by this employee.
Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor.
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