Billing Clerk

Lansing Township is located in the heart of Michigan.
Lansing Township is a welcoming community in Ingham County, that consists of 5 noncontiguous areas covering a little less than 5 square miles.
It borders on Delta, Delhi, Meridian, and Dewitt townships, and the cities of Lansing and East Lansing.
Lansing Township continues is home to more than 8,000 people and remains an important part of the greater Lansing Community.
Lansing Township offers an array of enjoyable neighborhoods filled with nearly 30 acres of parks and tree lined streets including; Edgemont Park, Ravenswood, and Groesbeck Lansing Township works hard to provide our residents with great customer service and a safe community to live, work and raise a family in.
*Position Title: *Billing Clerk *Department: *West Side Water System *Position Type: *Part-Time *Compensation: *$14-18 hourly, commensurate with experience *Position Summary:* Under the supervision of the West Side Water System Manager or his designate, performs various financial support activities including receiving money, and posting transactions to customer accounts.
Assists public utility customers, over the phone or in person, to answer questions or resolve problems and complaints.
Supports the Full-time Billing Clerk during absences.
The employee must possess a High School Diploma or equivalent The description of this job is intended to outline the type and level of work being performed by the person assigned to this position.
It is not meant to be an exhaustive list of all duties, responsibilities, and/or physical requirements by a person so classified.
*Essential Job Functions:* These examples do not include all of the duties that the Billing Clerk may be expected to perform.
1.
Balances total cash receipts to total bills received, via mail or in person.
2.
Assists customers with billing questions and resolves problems and complaints.
3.
Prepare meter deposit claim forms for new rental or land contract customers.
4.
Prepare all types of work orders requested by account holders or property owners for the service workers to complete a variety of tasks.
5.
Set up payment arrangements on customers’ accounts upon their request.
6.
Assist the Billing Clerk on disconnection day by answering phone calls, receiving payments from customers to have water restored, setting up payment arrangements, and communicating with service staff to ensure all services that qualify to be restored are done promptly.
7.
Maintain the Immediate Emergency Response System and send out notices to customers as needed.
8.
Sort claims to prepare to be filed and mail claim checks to vendors.
9.
Fold and insert monthly billing statements for utility customers.
Run the prepared bill through the postage machine.
10.
Produces letters, memoranda, reports, tabulations, and other materials as requested.
*Required Knowledge, Skills, Abilities, and Minimum Required Knowledge:* *Qualifications:* The requirements listed below are representative of the knowledge, skills, abilities, and preferred qualifications that West Side Water believes are necessary to perform the essential functions of the position.
*Preferred qualifications include the following:* · Ability to be productive in an environment with many distractions · Ability to critically assess situations, solve problems, work effectively within deadlines, and change work priorities · Knowledge of business English, spelling, and arithmetic.
· Acceptable office practices, procedures, and use of standard office machines.
· Accounting bookkeeping principles and practices.
· Prefer prior experience with the BS&A utility billing system.
· Computer skills: word processing and data input procedures.
· Provide good communication skills for customers and co-workers.
· Learn assigned clerical tasks readily within a reasonable training period, and adhere to prescribed departmental procedures.
· Establish and maintain effective working relationships with other co-workers and citizens of the Township and the general public.
· Understand and carry out oral and written instructions.
· Reports to work fit for duty and free from the effects of drugs · Must be proficient with office equipment including computer, fax machine, printer, calculator, copy machine, and multi-line telephone system *Requirements:* · Must have a valid Michigan driver’s license.
· Pre-employment drug screen and background check required.
· Full job description and applications available online at www.
lansingtownship.
org · Résumés with cover letters and applications will be accepted until February 16, 2024.
· Applications accepted by email, mail, or in the office.
*Mail to:* *West Side Water* *Attn: Part-Time Billing Clerk* *3209 W Michigan Ave* *Lansing Mi 48917* *Email to:* *Maggie Sanders, Township Supervisor* *msanders@lansingtownship.
org* *Attn: Part-Time Billing Clerk* *Physical Demands and Work Environment: *The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is regularly required to talk, hear, and view documentation.
The employee frequently is required to stand, walk, use hands to type, write, test equipment; and reach with hands and arms.
The employee must occasionally lift or move items of light to moderate weight.
Job Type: Part-time Pay: $14.
00 - $18.
00 per hour Expected hours: 32 per week Benefits: * Paid time off Experience level: * 1 year Physical setting: * Office Schedule: * Day shift * Monday to Friday Education: * High school or equivalent (Required) Experience: * Office: 1 year (Required) * Customer Service: 1 year (Required) Work Location: In person