Deposit Operations Specialist

Description: SUMMARY OF DUTIES Under general supervision, performs a wide range of operational duties related to deposit operations; reconciling general ledger accounts, wire transfer processing, troubleshooting with internal systems such as the Network and JHA, and the processing of electronic transactions such as ACH and debit cards and provides a full range of professional, technical and general support to customers and Bank Personnel.
ESSENTIAL FUNCTIONS Maintain a thorough working knowledge of the bank’s customer and deposit servicing system.
Maintain a thorough working knowledge of the products offered within Electronic Banking and the systems utilized in processing these products and services.
Maintain a working knowledge and understanding of regulations and laws concerning the electronic banking industry.
Responsible for ensuring all phone and email requests are answered and completed in a timely, professional manner in accordance with the Bank’s Service Standards.
Responsible for ensuring all maintenance activities related to Electronic Banking services are completed on a daily basis.
Operates FedLine Advantage system to originate wire transfers and ACH return items.
Be a resource for Customer Service and other bankers regarding Electronic Banking customer service requests.
Secondary backup for ensuring all phone and email requests are answered and completed in a timely, professional manner.
Effectively communicates with other departments and all bank locations to facilitate a centralized servicing environment for all Deposit Operations.
Responsible for participating in the daily reconcilement of deposit and loan related transactions to the corresponding general ledger accounts.
Responsible for posting daily transactions to deposit and general ledger accounts.
Responsible for ensuring all maintenance activities related to deposit services are completed accurately on a daily basis.
Researches, makes recommendations and resolves customer disputes related to Internet based banking services and deposit transactions (including electronic transactions) in conformance with all financial institution and network regulations.
Assists in troubleshooting for Network system in the absence of the Operation’s Manager Work with IT Manager on vendor related issues Assists in issuing and resetting passwords on JHA and in Union Bank’s networks when users get locked out.
Answer and assist with overflow of customer service calls from the Contact Center.
Provides exceptional customer service to both internal and external customers.
OTHER FUNCTIONS Other duties as assigned from time to time by the Deposit Operations Manager or COO.
Adhere and comply with all Bank Policies.
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
WORKING CONDITIONS OF THE JOB Stationed at desk area 95% of working time.
No particular hazards on the job.
No unusual physical exertion required.
Requirements: JOB QUALIFICATIONS High School education.
Ability to work independently.
Accounting or Finance experience a plus.
Good interpersonal communication and computer skills: ability to operate standard office equipment such as computers and adding machines.
Ability to retain confidential information.
Professional appearance and manner are required for this customer contact position.
Must have proper phone etiquette.
ADDITIONAL QUALIFICATIONS Minimum of 1 year of retail banking experience